Shipping and Returns

 Please email us at team@essen.nyc with any return/ refund/ exchange.  

Clothing Shipping and Returns Policy 

Shipping: We offer Fedex or USPS FREE Standard/ Ground shipping to all US domestic orders within 50 states (3-5 business days, it may take a bit longer for Hawaii and Alaska orders), not include US territories.  After we receive your order, it will be processed and shipped out within 24-48 hours. 

Returns: We offer 30 days FREE returns to all US domestic orders from the day you receive your order.  Item needs to be New with tags, unused, unaltered, unwashed, ship from the original packaging to be accepted for a full refund.

When you need to return an item, please follow the steps below.

1. Please email us at team@essen.nyc

2. We will email you a prepaid return label within 1-2 business days.

3. You will put the label on the package and drop it at the nearest Fedex/ USPS location.

Refund: Once we receive your returned item, we will process and give you refund to your original payment method within 24-48 hours. However, depending on your bank's processing time, it may take 5-7 business days to reflect on your account.

International shipping: Unfortunately, we are unable to process international orders due to high cost for international shipping charge.  We are working on the logistic and update our website soon once this service is available.  Thank you for your understanding.